Slide background

Serving You First
with insurance services for every need

Slide background

In everything we do and say

Slide background

In providing insurance solutions for our clients

Slide background

In supporting the places we live and work

Permission to Screw Up | How I Learned to Lead

February 28, 2018, 9:30 am - 10:30 am

Leadership Lessons from Best-Selling Author, Kristen Hadeed

Kristen unintentionally launched Student Maid, a cleaning company that hires students, while attending college in 2007. Since then, Student Maid has employed hundreds of people and is widely recognized for its industry-leading retention rate and its culture of trust, accountability, and compassion. However, Kristen and her company were no overnight sensation. In fact, they were almost nothing at all when a mass walkout took place by her employees just a few months into her new venture.

The mistakes leading to that unfortunate event were not her first and would definitely not be her last. This eye-opening experience sparked her obsession with learning how to be a better leader.

Hear Kristen’s story of how she built a company where people are happy, loyal, productive and empowered. It’s a story that dismisses the idea that leaders and organizations should try to be perfect. It’s a story of how Kristen went from being an almost comically inept leader to a sought-after CEO on leadership.

In 45 minutes, Kristen will discuss:

  • Highly educated people do screw up
  • Leaders, Management and Employees are not perfect
  • Admit and learn from mistakes
  • Check one’s ego at the door – one must be willing to make unflattering discoveries about themselves and others when a screw up is made
  • Don’t judge someone’s professional or personal character by a screw up
  • Screw ups just might turn into “rights”